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Redesign of the Caltrain Mobile App | App Redesign
About The App:
Caltrain Mobile App is a train app based in California. The app help riders purchase tickets and search the timetable easier and efficiently.
My Role
UX/UI Designer
Timeline
4 months (Fall 2023)
Type
UX Designer,
UX Research,
User Test
Tool Used
Figma, After Effect
Motivation
As a frequent rider of the Caltrain
Being a frequent rider of the Caltrain, I take Caltrain at least two times per week to go to a family visit.
I always check the timetable before purchasing a ticket using the Caltrain mobile application.
Heuristic Evaluation
Home Page, Buy Ticket Process, Timetable
Home Page
Buy Ticket Process
Timetable
Research
Competitor Analysis, Audience Research, Interview, Persona
Audience Research - Caltrain app rating
Audience Research Summary
Interview feedbacks
Design Goals
Persona
Iteration
Home Page, Buy Ticket Process, Timetable
Iteration - Home Page
Iteration - Buy product process
Iteration - Timetable Page
The reasons why I redesign my previous project (May 2023)
Final Design - Comparison
Home Page, Buy Ticket Process, Timetable
Home Page
Original
Version 1
Final Design
Buy Product Process
Original
Version 1
Final Design
Timetable
Original
Version 1
Final Design
Takeaways & Next Steps
What I Learned:
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Clarify my redesign goals and pain points.
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Revise the design based on the tester’s feedback.
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Design is a never-ending story.
When it comes to further improve this experience, some next steps would be:
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Do the user test of my final version.
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Conduct user interviews again.
Takeaways
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